Last Updated: July 8, 2026

1. Introduction

Pinebrook Trading Limited, operating dimiyo, respects customer privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal data when you:

  • Visit dimiyo.shop;
  • Create an account;
  • Place an order;
  • Contact customer service;
  • Request a return or refund;
  • Subscribe to marketing;
  • Participate in a promotion; or
  • Otherwise interact with dimiyo.

2. Data User

The organization responsible for the personal data described in this Privacy Policy is:

Pinebrook Trading Limited

RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG

Email: Support@dimiyo.shop

3. Personal Data We May Collect

Identity and Contact Data

We may collect:

  • Full name;
  • Email address;
  • Telephone number;
  • Billing address;
  • Delivery address;
  • Country or region; and
  • Customer-account information.

Order Data

We may collect:

  • Products ordered;
  • Selected size and color;
  • Customization instructions;
  • Order value;
  • Currency;
  • Order history;
  • Delivery status;
  • Return and refund history; and
  • Customer-service records.

Payment Data

We may receive:

  • Payment method;
  • Payment status;
  • Billing details;
  • Transaction reference;
  • Refund information;
  • Chargeback information; and
  • Fraud-screening results.

Complete payment card information is generally processed by independent payment service providers and is not normally stored directly by dimiyo.

Technical Data

We may automatically collect:

  • IP address;
  • Device type;
  • Browser type;
  • Operating system;
  • Language;
  • Time zone;
  • Approximate location;
  • Cookie identifiers;
  • Referring website;
  • Pages visited;
  • Website interactions;
  • Session information; and
  • Security or error records.

Marketing Data

We may collect:

  • Newsletter subscription status;
  • Marketing consent;
  • Product interests;
  • Email engagement;
  • Promotion participation; and
  • Advertising interaction.

Communications

We may retain:

  • Emails;
  • Contact-form messages;
  • Customer-service conversations;
  • Reviews;
  • Complaint details;
  • Photographs supplied for return claims; and
  • Other information voluntarily provided to us.

4. How We Collect Personal Data

We may collect personal data:

  • Directly from you;
  • Through checkout and account forms;
  • Through customer-service communications;
  • Through cookies and similar technologies;
  • From payment providers;
  • From delivery providers;
  • From fraud-prevention providers;
  • From analytics and advertising services; and
  • From other lawful sources.

5. Purposes of Collection and Use

We may use personal data to:

  • Process and fulfill orders;
  • Confirm payments;
  • Arrange delivery;
  • Communicate order status;
  • Provide customer support;
  • Process cancellations, returns, exchanges, and refunds;
  • Maintain customer accounts;
  • Prevent fraud and unauthorized payments;
  • Protect website and account security;
  • Analyze website performance;
  • Improve our products and services;
  • Personalize website content;
  • Maintain transaction and accounting records;
  • Send marketing communications where permitted;
  • Manage promotions;
  • Enforce our policies;
  • Respond to legal claims; and
  • Comply with legal, tax, accounting, and regulatory obligations.

6. Whether Information Is Required

Certain information is necessary to process an order, including the customer’s name, delivery details, contact information, and payment-related information.

If required information is not provided, we may be unable to:

  • Accept the order;
  • Process payment;
  • Deliver the product;
  • Verify the transaction;
  • Provide customer support; or
  • Complete a return or refund.

Information requested for optional marketing or personalization purposes may be provided voluntarily.

7. Disclosure of Personal Data

We may disclose necessary personal data to:

  • Payment processors;
  • Banks and payment networks;
  • Website hosting providers;
  • E-commerce technology providers;
  • Warehouses and fulfillment partners;
  • Manufacturers and suppliers;
  • Delivery and logistics providers;
  • Email and communication services;
  • Customer-support platforms;
  • Analytics providers;
  • Advertising providers;
  • Fraud-prevention providers;
  • Cybersecurity providers;
  • Accountants;
  • Insurers;
  • Legal advisers;
  • Courts;
  • Regulators;
  • Government authorities; and
  • Law enforcement agencies.

Service providers should process information only as necessary to provide their services or comply with legal obligations.

8. International Data Transfers

dimiyo operates internationally.

Personal data may be processed in Hong Kong or in another country where our customers, warehouses, suppliers, delivery providers, payment processors, or technology providers are located.

Privacy laws in another country may differ from those in your jurisdiction.

Where reasonably required, we use contractual, organizational, or technical safeguards intended to protect personal data transferred internationally.

9. Direct Marketing

We may use your name, email address, purchase history, and product interests to send information about:

  • Women’s fashion;
  • Dresses and occasionwear;
  • New collections;
  • Promotions;
  • Discounts;
  • Restocked products; and
  • Related dimiyo services.

Where required, we will obtain consent before using personal data for direct marketing.

We will not provide personal data to another organization for its independent direct marketing without any notice and consent required by law.

You may withdraw marketing consent without charge by:

Marketing opt-out requests will not prevent necessary communications about orders, payments, delivery, returns, security, or customer service.

10. Cookies

We may use cookies and similar technologies for:

  • Website operation;
  • Shopping-cart functionality;
  • Checkout;
  • Account login;
  • Security;
  • Fraud prevention;
  • Language and currency preferences;
  • Website analytics;
  • Performance improvement; and
  • Advertising where permitted.

Where required, non-essential cookies will be used only after an appropriate choice or consent has been obtained.

Customers can manage cookies through the website’s cookie controls or browser settings.

Disabling cookies may affect cart, account, checkout, preference, and security functions.

11. Data Retention

We retain personal data only for as long as reasonably necessary for:

  • Order fulfillment;
  • Customer service;
  • Returns and refunds;
  • Payment disputes;
  • Fraud prevention;
  • Accounting and tax obligations;
  • Security;
  • Legal compliance; and
  • Establishment or defense of legal claims.

When data is no longer required, it may be deleted, anonymized, or securely restricted, subject to applicable law and technical limitations.

12. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal data against:

  • Unauthorized access;
  • Accidental loss;
  • Improper disclosure;
  • Misuse;
  • Alteration;
  • Fraud; and
  • Destruction.

No website, transmission method, or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for protecting passwords, email accounts, devices, and payment credentials.

13. Access and Correction

Subject to applicable law, you may request:

  • Confirmation of whether we hold personal data about you;
  • Access to personal data we hold;
  • Correction of inaccurate personal data; and
  • Information about our personal-data practices.

Requests should be sent to:

Support@dimiyo.shop

Use the subject line:

Personal Data Request

We may take reasonable steps to verify your identity before responding.

A reasonable fee may be charged where permitted by applicable law for processing a formal data-access request.

14. Additional Privacy Rights

Depending on your country or region, you may also have rights to:

  • Request deletion of certain data;
  • Restrict certain processing;
  • Object to certain processing;
  • Withdraw consent;
  • Request data portability;
  • Opt out of targeted advertising; or
  • Submit a complaint to a relevant privacy authority.

These rights may be subject to legal limitations and verification requirements.

We may retain information where required for transactions, fraud prevention, legal compliance, accounting, security, or legal claims.

15. Children’s Privacy

dimiyo is not directed to children.

We do not knowingly collect personal data directly from children below the age at which they can lawfully provide consent in their jurisdiction.

Purchases by minors should be made by or with the involvement of a parent or legal guardian.

Contact us if you believe a child has provided personal data without appropriate authorization.

16. Third-Party Websites

The website may contain links to payment services, social media platforms, delivery providers, or other third-party websites.

This Privacy Policy does not govern independent third parties.

Customers should review the relevant third-party privacy policies before providing information directly to them.

17. Business Transfers

Personal data may be transferred in connection with:

  • A merger;
  • Acquisition;
  • Financing;
  • Corporate reorganization;
  • Sale of assets;
  • Business transfer; or
  • Similar transaction.

Any transfer will remain subject to applicable privacy obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, service providers, or legal obligations change.

The updated version will be published on dimiyo.shop with a revised effective date.

19. Privacy Contact

Pinebrook Trading Limited

RM 06, 26TH FLOOR, WORKING VIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG

Email: Support@dimiyo.shop