Refund Policy

Refund Policy

We aim to ensure every order meets expectations. If there is an issue with your purchase, we are happy to review your request and assist where appropriate. Our refund process is designed to be clear, fair, and straightforward.

Refund Eligibility

Refund requests must be submitted within 30 days from the date of purchase. Returned items must meet all of the following conditions:

The item is unworn and unwashed
The item is returned in its original packaging with tags intact
The item is in the same condition as when received

For hygiene and safety reasons, all returned items are securely disposed of and are not resold. Please ensure that only items meeting the above conditions are returned.

How to Request a Refund

Please contact us at smile@dimiyo.shop and include your order number along with the item or items you wish to return. Our team will provide return instructions and next steps. Once the returned item is received and inspected, you will be informed of the outcome of your refund request.

Refund Method

Approved refunds will be processed to the original payment method used at checkout. Processing times may vary depending on your bank or payment service provider.

Non-Refundable Charges

Shipping and handling fees are non refundable unless the item is confirmed to be defective or an error occurred during fulfilment.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please notify us within five days of delivery. Upon verification, we will arrange for a replacement or issue a full refund.

Need Assistance

If you have any questions or require support, please contact us at smile@dimiyo.shop. Our team is here to help.

We believe shopping for your child should feel reassuring, simple, and handled with care.